SwimShape, LLC (SwimShape) guarantees its products to be free of defects in workmanship, under normal use and service conditions, for a period three (3) years from the date of retail purchase. This limited warranty extends to the original purchaser (product owner) only and is not transferable to subsequent owners or consumers of the product.

SwimShape’s obligation under this warranty is to repair or replace, at its option, any of its products should they fail during the warranty period because of defects in workmanship or material. The word “defects” is defined as imperfections that impair the use of the products. This limited warranty does not cover cosmetic damages caused by rusting. Under no circumstances shall SwimShape’s liability exceed the total amount paid to SwimShape by the purchaser of the defective product.

SwimShape disclaims all responsibility or liability for its products if they have been repaired, altered, improperly installed, subject to improper use; or in cases of “acts of nature”, or any other event beyond the control of the manufacturer. This limited warranty expressly does not cover any material or property damage resulting from installation of any and all SwimShape products, or labor or reinstallation expenses related to the replacement of SwimShape products.

This limited warranty only applies to residential (single family) installations of SwimShape products. SwimShape expressly disclaims any liability or warranty claims resulting from public, semi-public, or commercial installations of its products. To the extent permitted by law, SwimShape disclaims all liability for indirect, special or consequential damages arising out of or in connection with the use or performance of its products or damages with respect to any economic loss, loss of revenues or profits, loss of enjoyment or use, costs of removal or installation, or other consequential damages regardless of nature.

While every attempt is made to embody the highest degree of safety in our products, SwimShape cannot guarantee freedom from injury. The user assumes all risk of injury (or death) resulting from the use of its product. All SwimShape products are sold on this condition, and no representatives of the company are authorized to waive or change this policy.

No other warranty beyond that specifically set forth above is authorized by SwimShape. SwimShape, nor any representative assumes any other liability in connection with this product.

This warranty is subject to change without notice.

Submitting a Warranty Claim

To submit a warranty claim, the product owner (or representative) must notify SwimShape in writing by sending an email to warranty@swimshapefitness.com or by sending a fax to (801) 315-8595. The notification should include the customer’s contact information, the product model # or part #, the product serial number and/or proof of purchase, a description of the defect, and photos of the defect if necessary. A representative from SwimShape will then contact the customer to process the claim. SwimShape reserves the right to physically inspect the defective or damaged product or parts to determine a cause before authorizing a repair or replacement.